Frequently asked questions

Short answers about the digital loyalty card.

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01 / 04

Guests

Is an app needed?

No. The card sits in Apple Wallet or Google Wallet. Guests scan the QR code on the counter stand and tap ‘Add’.

Does the card work on iPhone and Android?

Yes, on both. Without a Wallet the card opens in the browser, without a phone the card number is enough at the counter.

  • Apple WalletiPhone
  • Google WalletAndroid
  • Browserwithout Wallet

How do guests come back more often?

From Pro, custom messages appear directly on the lock screen. Anyone away for a while automatically gets a reminder.

02 / 04

At the counter

What is needed at the counter?

Only a phone or tablet with a camera. The till runs in the browser, after the scan the stamp is there at once.

All about the counter

How long does setup take?

About ten minutes in four steps, without connecting to a till system.

  1. 01Create the business
  2. 02Choose a template
  3. 03Upload the logo
  4. 04Print the counter stand

Is switching from the paper card possible?

Yes. At the next visit, all stamps on the paper card can be transferred with one scan. The guide shows how.

Also possible: stamps by receipt, online shop or till system.

03 / 04

Data and security

Who owns the data?

The business. The data is kept in Switzerland and is never sold. On cancellation, an export is provided.

What does PocketStamp store about guests?

Only the bare minimum and no name. The nearby notification is triggered by the guest’s phone itself.

What we store
  • Random card number
  • Card status
  • Number of visits
  • Birthday, optional and without the year
Never
  • Name
  • Address
  • Phone number
  • Device ID
  • Whereabouts

How secure are the stamps?

Stamps are only given via the till, never via an open link. There is a lock period between two stamps and every redemption is logged.

04 / 04

Pricing and contract

What does PocketStamp cost?

Up to 15 active cards, PocketStamp is free, with no time limit and no credit card. After that from CHF 29 a month, cancel monthly.

  • FreeUp to 15 active cardsCHF 0
  • StartUnlimited cards, one locationCHF 29
  • ProWith messages and automationsCHF 49
  • BranchesFrom three locations, two included, plus CHF 25 per additional locationfrom CHF 49
Compare all plans

How does cancellation work?

With one click in the dashboard, effective at the end of the month. Guests’ cards stay valid, the account falls back to Free.

Contact

We set up the first card.

The card is designed before there is anything to pay.

  1. 1

    Details about the business

  2. 2

    We build the card and counter stand

  3. 3

    We show staff the till

Request a card

No obligation. We never call uninvited.

Reply usually the same day.

Getting started

The card is ready in about ten minutes.

Free up to 15 active cards. The statistics show who comes twice this month instead of once.